Secretary of State Jocelyn Benson’s offices are adding 350,000 appointments, greeters at office doors to assist in scheduling visits, and priority service for residents needing a disability placard to clear a 13-month backlog during the COVID-19 pandemic.
“We were able to do this after discussions with our frontline workers who, concerned about the chatter here in Lansing to revert back to a broken ‘take a number and wait’ system, suggested ways they could work harder and faster to be able to handle more transactions efficiently and quickly,” Benson said at an in-person press conference. “It’s an extraordinary testament not just to their dedication to the department but their recognition that having residents schedule their visits ahead of time is a vastly superior way of doing business.”
Read More