Michigan Secretary of State Jocelyn Benson said the 15-month backlog for processing transactions through her office should be cleared by Labor Day or the end of September.
Outside a Mason branch office, Benson touted her efforts to slash down part of the backlog after all 131 branch officers were shuttered to walk-in service in response to COVID-19 by opening 350,000 additional appointments by optimizing appointment times, extending hours, and offering more services online.
From July 19 to Sept 30, all offices will stay open until 6 p.m. on Mondays and Thursdays and open at 8 a.m. on Tuesdays, Wednesdays, and Fridays. Previous office hours were 9 a.m. to 5 p.m. from Monday through Friday. Read More
Secretary of State Jocelyn Benson’s offices are adding 350,000 appointments, greeters at office doors to assist in scheduling visits, and priority service for residents needing a disability placard to clear a 13-month backlog during the COVID-19 pandemic.
“We were able to do this after discussions with our frontline workers who, concerned about the chatter here in Lansing to revert back to a broken ‘take a number and wait’ system, suggested ways they could work harder and faster to be able to handle more transactions efficiently and quickly,” Benson said at an in-person press conference. “It’s an extraordinary testament not just to their dedication to the department but their recognition that having residents schedule their visits ahead of time is a vastly superior way of doing business.” Read More