Taxpayer Advocate Service (TAS), an independent watchdog within the Internal Revenue Service, released a 2021 report to Congress stating that tens of millions of taxpayers had a “horrendous” experience with customer service, including the worst phone service “ever” and long delays for refunds.
“Calendar year 2021 was surely the most challenging year taxpayers and tax professionals have ever experienced – long processing and refund delays, difficulty reaching the IRS by phone, correspondence that went unprocessed for many months, collection notices issued while taxpayer correspondence was awaiting processing, limited or no information on the Where’s My Refund? tool for delayed returns, and – for full disclosure – difficulty obtaining timely assistance from TAS,” the report stated.
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