Few who were alive at the time can forget the moment the first plane hit the North Tower of the World Trade Center in New York City. Over the intervening 18 minutes, people remarked that there were 10,000 people in those buildings on any given workday. And some talked about a B-25 that crashed into the Empire State Building in dense fog in 1945. Nearly all were wondering how those kinds of accidents can still happen in the 21st century. In those tense minutes, everyone knew something was terribly wrong, but they were in a First Tower Mentality.
Read MoreCommentary: Time to Adopt a ‘Second Tower’ Mentality
